Return & Exchange Policy


Due to the nature of our pet care products, and to ensure product safety, hygiene, and quality for all customers and their pets, we do not accept returns or exchanges as a standard policy. This approach helps us maintain high standards of cleanliness and quality for products designed to support pets’ daily care and well-being. However, in certain situations, we may offer a refund or reshipment on a case-by-case basis.


1.Eligibility for Refund or Reshipment

We may offer a refund or reshipment under the following circumstances:

  • The item arrived damaged during transit
  • The item received is incorrect (wrong product shipped)
  • The package arrived empty (no items inside).
  • The package was lost or damaged during transit due to unforeseen circumstances.
  • The tracking information has not been updated for more than 7 business days, in which case you may contact us for an investigation.

For damaged, incorrect, or empty packages, please submit your request within 30 days of the delivery date.

For packages that have not been delivered or whose tracking information has not been updated for more than 7 business days, please contact us promptly so we can investigate the shipment.

We do not accept refund or reshipment requests in the following cases:

  • The product has been used or consumed, and the issue is not related to product quality
  • The issue is caused by improper use, storage, or handling
  • Sale items and gift cards are not eligible for refund or reshipment
  • Requests made after the 30-day window


2. Refund or Reshipment Process

To request a refund or reshipment, please email support@lmjppet.com with your order number, a description of the issue, and clear supporting photos or videos. Requests without sufficient supporting information may require additional verification and could be delayed.

Requests without supporting evidence may not be processed.

  • For reshipment requests, you must provide a valid shipping address in your request so we can arrange reshipment.
  • For refund requests, the refund will be processed after approval and issued to your original payment method. 

Once your request is reviewed and approved, we will notify you via email. Approved refunds will be issued to your original payment method within 15 business days. Please note that additional time may be required for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lmjppet.com.

All requests are reviewed on a case-by-case basis, and additional information may be required for verification.

Whether the original shipping charges are refunded will depend on the circumstances of the refund and applicable law.


3. Order Cancellation

Once an order has been placed, cancellation MAY NOT BE possible. If you need to request a cancellation, please contact us as soon as possible. We will check the order status and do our best to assist if the order has not yet been shipped.


4.Customer Support & Additional Information

If you have any questions or concerns about your order or product, please feel free to contact us at support@lmjppet.com. Our team will review your message and respond within 3 business days.

If you do not agree with this Return & Exchange Policy, you may choose to purchase through our Amazon store for an alternative shopping experience.

Please note that for Amazon purchases, we are unable to process return, exchange, refund, reshipment, or other order-related requests through our website. However, you can submit these requests through your Amazon account in accordance with Amazon’s applicable policies and procedures. You are also welcome to contact us here for product usage guidance or other general after-sales support.